Return & Exchange Policy

At Bao Lu Store, we are committed to providing a safe and satisfying shopping experience in compliance with the Saudi Ministry of Commerce regulations.

General Conditions

Items may be returned or exchanged within 7 days of receipt, provided they are in their original condition, unused, and in original packaging.

Please contact us at [email protected] or via our customer service number 0500250445 before returning or exchanging any product.

Shipping costs for returns or exchanges are the customer’s responsibility unless the error is from our side.

Eligible Products

This policy applies to all clothing and children’s clothing items sold in our store.

Items must be unused and include all original accessories (if any).

Exclusions

Items that have been used, washed, or lost their original packaging.

Customized or altered items.

Products that have been damaged or changed in condition, preventing resale.

In Case of Error or Damage

If you receive a wrong or damaged product, Bao Lu will cover all return shipping costs and either send the correct item or issue a full refund.

Return / Exchange Procedure

You’ll receive the return address and step-by-step instructions.

Once the item is received and inspected, the refund or exchange will be processed within 5–7 business days to the original payment method.

Customer Rights

If a return or refund is delayed without valid reason, the customer has the right to file a complaint with the Ministry of Commerce in accordance with Saudi consumer protection laws.

Updates

We reserve the right to modify this policy at any time. Any updates will be published on our official website.